Find below answers to frequently asked questions.
Please remember when sending an email that people run our store and that sometimes things can happen - unfortunately, we are not Amazon. We appreciate your understanding :)
Please contact: firstname.lastname@example.org with any order or store enquiries.
Which credit cards do you accept?
We accept American Express, Mastercard, and Visa. We also accept Apple Pay and PayPal.
I would like to know what the shipping charges will be before I decide to make a purchase, how can I find this out?
Our shipping charges are based on the weight and dimensions of your parcel, as well as the type of service you select. These prices will be calculated and made available to you before you make your actual purchase. The best way to view your shipping options and prices is to go through the site as if you were going to make a purchase and you will be able to see what your options are without having to give any credit card information.
Please note that any items mailed internationally are potentially subject to customs inspection. We provide customs information on all international packages to help your order clear customs in a timely manner, but any customs delays are out of our control.
Items mailed to foreign countries may be subject to customs duties or fees. Royal Mountain Records is not responsible for any fees applied to your order. If any customs duties or fees are applied to your order, it is the recipient's responsibility to pay for these charges. Unfortunately, Royal Mountain Records cannot predict or calculate these charges. To find out whether any customs charges will be applied to your order upon delivery, please contact your local post office or customs office.
RMRs Shipping Return Policy
All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). If your order arrived damaged please return it right away so we can send you a replacement.
Shipping charges will only be refunded in the case that the error was at the fault of Royal Mountain Records. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail. In the case of a customer giving an insufficient or incorrect address and the package being returned, the customer will be charged to resend the package to the correct address.